Refund Policy

We would rather set expectations here than argue about them later.

Project work

Custom development is billed against milestones agreed in the proposal. Each milestone is invoiced when it is delivered and accepted. If you cancel mid-project, you pay for the milestones completed and for work in progress on the current one; anything paid beyond that is refunded.

Deposits

A deposit reserves team time. If you cancel before we start, it is refunded in full. Once the team has begun, the deposit is set against work already done.

Data recovery

The diagnostic is free. After it we give you a fixed quote, and no work starts until you approve it. If we recover the files you asked for, you pay the quoted amount. If we cannot recover them, you pay 20% of the quote, which covers lab time, materials and the technician's work. There are no hourly extras on top.

SaaS subscriptions

Subscriptions are billed for the term in advance. You can cancel at any time and the service runs to the end of the paid term. We do not refund part-used terms, and we do not lock your data in: you can export it before you go.

How to raise it

Email info@hisoft.pk or WhatsApp +92 317 4370007. A named person will answer, not a ticket queue.